We are accepting payments through Paypal which supports the most commonly used international credit cards.

Yes, upon refund request you will be reimbursed for the amount of time that you have consumed which is applied on a monthly basis starting from the date of your initial purchase. The amount (minus transaction fee) will be delivered to the same Paypal account associated to your purchase.

Yes, but you will have to wait for your commitment period to naturally expire. Once expired you can choose to subscribe to another plan. If you have any difficulties or need special assistance contact us at admin@nrgcore.com. Take note that you will be notified shortly before your subscription expires (10 days prior to expiration).

Yes, similar to the upgrade process you first need to wait for the end of your commitment period before you can downgrade your account. If you have a special request contact us at admin@nrgcore.com. Take note that you will be notified when 10 days or less are left before your subscription expires.

First access your account then follow the instruction from there where you can manage your seats. Once you have a valid key; copy and paste it inside the Project Manager (or press Ctrl+P) of the NRGeditor. Alternatively, you can download your certificate locally and use the interface to load it. Once it is set simply save your projects. For more information visit the Member Certificate section of the manual.

In the case of a personal type account (either Independent or Licensed) no; the commitment period cannot be transferred to someone else. For an Enterprise account yes, available within the manager Subscriptions & Seats a section is dedicated to managing the license of each seat. In other words, if an employee is leaving the company its license can be reallocated to another employee. Only the manager of the Enterprise is responsible for the commitment period and only his/her account will be billed each month.

Absolutely, however some privileges might require authentication; in this case you just need to go online for a brief moment just to be able to unlock them or to update your license key (either manually or automatically) using the Project Manager (Ctrl+P).

First of all, you need to be the manager of an Enterprise subscription. Then go to your Developer Control Panel seat management section and find within that section the associated action to add a new seat and follow the on-screen instructions.

By default no, one time or indie payments will be applied only for the period of time you have purchased. If you wish to renew your subscription; while logged in view this page during the last month of your commitment period and press the Renew button; then follow the instructions on-screen, or simply contact us.

Of course! Your projects will stay untouched; only the privileges associated to your subscription will be revoked.